Wow, they need to make a separate King Mitsubishi sales and Service Google Page. The service department is amazing. It start at the Top with Kevin the service manager. I run an automotive company myself and Kevin has made my life easy. Which is incredible because I could be easily viewed as a competitor.
Stay away! Place is an absolute disaster. I have tried to do business with this place three times, and it has not turned out well at all for two of them. The first visit for service/inspection, disaster. Had to go back because it was not performed correctly and I guess the Sheriff was looking for me and my vehicle because it wasn't compliant.
Second trip, made an appointment for like 11 am. I show up on time, they said they couldn't get to it for awhile. Uh, then tell me what is the purpose of an appointment???? In addition, they are so discourteous and unprofessional on the phone. Good luck to you if you choose not to heed my warning. I'm posting this out of good faith.
It is complete night and day from the moment you buy your car to when you want to get it service. The staff was SO RUDE and MEAN I called to cancel an order within an hour of making it and was told I couldn't was told I would have to pay a restock fee which was 15% of the price. Went in to the dealership the guy that attended me did not make eye contact and did not offer alternatives on top of that he made me feel as if I was bothering him! I WILL NOT BE RETURNING HERE! I DON'T RECOMMEND IT TO ANYONE
DO NOT BUY! The Sales team was very disrespectful, inconsiderate and rude. My Dad is a loyal man. He bought a car from this dealership because he wanted a Mitsubishi. My Parents bought the car he wanted despite their behavior towards them. They can treat my parents with the least respect. Itll be the last patronage
The service manager Kevin went the extra mile to ensure my vehicle was repaired properly, his team is great, and the overall experience was outstanding!
King Mitsubishi is a US Car Dealer based in Gaithersburg, Maryland. King Mitsubishi is located at 16160 Frederick Rd, Gaithersburg, MD 20877, USA.
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