Joe was my salesman and he was super nice but he wasn't honest. I needed a new car because mine was totaled and so I was in a rental. After deciding to buy the new car from Joe, he told me I could leave the rental there because they had arrangements with Enterprise. I asked him if I needed to fill up the tank because it was lower than when I had gotten the car. Joe assured me that wasn't necessary because when returning to a dealership things are different. He also promised a gift card for gas because the car I bought was almost empty and it was too late in the evening to fill up.
A few days later I got a bill from Enterprise for not having enough gas in the tank... I sent it to Joe and he said there was nothing he or his managers could do and he was sorry for the "misunderstanding." I also let him know multiple times over several weeks that I had not received the gas card I was promised. It is now 4 months after purchasing the car and I still have not seen this gas card.
Very nice customer service, friendly staff, they worked with our budget and give us a very good price!!
This dealership has the WORST repair department. Our brand new CX-9 had some error/malfunction messages displaying a couple of times. They suggested to replace a blind spot camera (quoted $2000 out of our pocket) but we fixed it on our own with simply changing the angle of the camera. It got slightly hit somehow and had to be calibrated. After another error message (engine start/stop button not working) and absolutely no help from them - we decided to stay away from this location.
After multiple attempts to allow them to fix the problems, it is time for a review. I bought a car from these guys and while I love the car, I didn't love my experience with the sales team.
Started the process of buying a car from them, and stopped because they were dishonest. Messing with the numbers to cheat someone out of thousands of dollars might work a lot of the time, but when the person you're trying to do it to tells you that he works in accounting, you shouldn't try it.
Awesome place very nice people there and got a great deal on my new car. Will return for my next car.
It took a lot of negotiating to get a fair price on the car, I don't feel like I got a "great" deal and this nonsense with the gas is enough to tip me into the "will not return" category for this place.
Gaithersburg Mazda is a US Car Dealer based in Gaithersburg, Maryland. Gaithersburg Mazda is located at 625 N Frederick Ave, Gaithersburg, MD 20877, USA.
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