Rude staff, joking around the store almost like children. I went in to get a new sim card for my new phone. The rep told me I'd have to buy a new one for "$26.50", I've been a T-Mobile customer for 15 years and never had to pay to adjust a sim. I said I had one cut down last year at a T-Mobile in VA and he rudely tells me "absolutely not, never" ? So I called T-Mobile, the rep on the phone said it could be cut if I wanted. So I went to the T-Mobile across the street. Immeadiately got greeted and signed in. Didn't have to pay "26.50", got it for FREE, and they offered to try and cut it down first. No horsing around, no bs.
If you have been in the store in the last year. be careful and make sure you check your bill. the employees and managers have added unauthorized services everytime I've came into the store.
Please visit other store. They aren't professional. I was trying to transfer old SIM card to nano SIM for my phone. But they said that I need to purchase new SIM card for my phone. So I visit the other store at Lake forest mall. They are simply figure it out. Just bring SIM card cutter and make nano SIM card. It works perfectly. I think that they aren't professional. I don't recommend this store.
Sunny was very helpful and patient with me. He knows what he's talking about and guided me to the most cost effective plan. I would recommend this location. Great customer service !
This is the T-Mobile you go to if you want less service.
Was going to get a new phone at Verizon and saw there was a T-Mobile. Figured I'd stop in and see what they have to offer and have to say I was blown away by the service I received. Liza was absolutely incredible and helped me with everything I needed including answering every question I had. Their manager Bret was great and brought us water when he heard my husband say he was thirsty. Definitely recommend this location if you are in the area. Service has been phenomenal as well which made us more excited about coming over. Liza and Bret also told us about Tmovile Tuesday where every Tuesday there is free stuff to get. Awesome!
T Mobile is a US Electronics Store based in Gaithersburg, Maryland. T Mobile is located at 524 N Frederick Ave, Gaithersburg, MD 20877, USA.
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