I have used them a few times. They diagnosed the Mac and let me know what parts needed to be replaced. Then, I ordered the parts myself and had them install. Whether you use their provided parts or self ordered parts, your costs will be lower than at the Apple Store, prompter, and probably the same quality.
Brought in my phone which seemed to die after an update. They allowed me to drop off my phone during my lunch break and pick it up after work. Apparently it was a quick and easy fix which they didn't charge me for. Definitely made my day, great service and quick too!!!
I was made to wait while most of them were playing with a dog in the store. then a very courteous gentleman came out to to say they donot have IPHONE 6 batteries to replace - it was stated explicitly in my online request that that was the primary issue. They seemed to have a service dog of some sort there which kept their time occupied . My issue however was unsolved though the gentleman and the young lady upon the front were very nice
I had my Monitor fixed. After two weeks I was happy to have it back. It was fixed well. So there is no issue with the knowledge and skill of the people who fixed. But what they REALLY lack is customer services. They are soo busy they need to hire more people. Phone ring off the hook. There are times when the ONE and only person at the front desk is helping the customers and answering the phone. Beef up your staff!! Or the people who are sitting on their duff in the back should be able to answer the phones while the person upfront is helping the customer.
Over about ten years of business with them...tech service mainly......excellent.
Granted i showed up early for my appointment , the only other person was couple trying to buy something and they were already being helped
Mac Business Solutions is a US Electronics Store based in Gaithersburg, Maryland. Mac Business Solutions is located at 9057 Gaither Rd, Gaithersburg, MD 20877, USA.
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