The appliance salespersons are standing around socializing in their section.
The worst customer service and they don't have enough staff to man the registers. Reflects poorly on management, shameful.
Had a worst experience at pickup yesterday. They were giving other dress than which I ordered. I refused to accept. They found they dont have exact dress. They said they will reorder for me. And asked to pay more price for the same dress. What???????? Am I fool to order on sale, and pay extra for there mistake..... In all these they refund me on gift card instead of refunding on credit card which was used. And wasted my 1 hour. And top of all I found behaviour of associate as if he is doing me favor not his job. Totally disappointed
I went in for my pick up way too early once, but the guy in the back was very helpful and gave me my item nonetheless. I don't think it has the best selection for apparels as compared to the other anchor stores, but I do like their Lands Ends items. I have gotten my glasses there over the years, and the staff there has always been nice.
Staff is hit or miss depending on the department. The tool and hardware had two individuals that were under informed regarding the department and overwhelmed by the number of customer questions. So many empty spaces waiting for stocking.
Great customer service great product selection love Sears
Sears is a US Department Store based in Gaithersburg, Maryland. Sears is located at 701 Russell Ave, Gaithersburg, MD 20877, USA.
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