Most staff didn't exist or had their back to me working on putting out shipment. One woman did turn and look at me but, that was it for interaction. When I went to wait in check out the young lady at the register finished with the customer in front of me and was in the process of walking off. I had to say I was ready to check out before she left the counter.
This is heaven for accessory lover! Everything is sorted by color which helps to give you ideas on how to mix and match.
The back room door was open to the counter with a supervisor in ear shot but, was also preoccupied with unpacking jewelry shipments. I wish someone spoke up and I did not feel welcome. Even at check out conversation and demeanor was half-assed at best.
Just had a fantastic experience shopping here. Last minute search for the perfect birthday dinner dress. From the door tori/tory was so helpful!! She even helped me find matching jewlery. Super happy with my purchase. Thank you
Worst experience ever ! Each time I go there cashiers behave like people owe them something! Today I took a bag to the cashier for checking out I even said hi to her but she just turned her back on me and left !!
Mild messiness with merchandise, things where falling off their packaging or were tangled with other items. Some didn't have tags. You'll sometimes find a missing jewel or two if you're not paying attention. Organization is about what is to be expected, color coordinated and in-season styles placed in their respective settings up front.
I went once and it was a great experience
I frequently use their mail-in coupons to get discounts!
I guess pretty usual for a Charming Charlie's however, customer service here is sub-par. I was not greeted and was ignored by all staff members. Store was practically empty and the silence was stiffening.
I mean, yes, you're supposed to be doing something however, most of your job should be interactions with customers and usually there are designated workers for maintaining the store. Either the managers need to take up the reins more or they need to have more team meetings to get the message across to their workers.
Charming Charlie is a US Jewelry Store based in Gaithersburg, Maryland. Charming Charlie is located at 101 Boardwalk Pl Suite 102, Gaithersburg, MD 20878, USA.
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