I dont know all the doctors there because such a high turnover but the two I see are very good but fighting about a bill or being over charged constantly may not be worth the stress and treatment
I updated my review on yelp because the constant billing errors and over charging and worse, trying to get it cleared up means being subjected to rude, condesending behavior. Even after dealing with this treatment things still aren't cleared up.
From the reviews here it is clear that a problem within the structure of the practice exists and no action to fix it is going to take place.
I'd have a lower rating if there were any. Rude staff! It's useless to try to get anything done with them like even to schedule an appointment with our PCP. I talked with Diana and Luisa and if my any chance you end up dealing with them... good luck!
I was looking for a primary care physician who has worked with the GLBT community and found Dr. Kisha Davis. She has been mine and my wife's doctor for a few years now and we are very happy. She has been kind, attentive, and knowledgable . I've never had a problem with the office staff. There have been some minor errors but I've never had a problem correcting them (insurance code was wrong once). The office staff has always been professional. I've also seen other doctors at this practice and have been pleased by their expertise and kindness. The facility itself is very modern looking and clean and they frequently have free/low-cost programs and classes for patients.
UPDATE: 2 Stars, down to 1. The Practice Manager just called to address my review. Although I appreciate the attempt, unfortunately she is not professional enough to handle patients who have had an unpleasant experience at Casey. After a conversation full of excuses, lies, and her "not knowing", when I told her that her lack accountability and apology were disappointing, she became obviously frustrated with her huffs and puffs so loud that you could hear them over the phone. It's clear why the administration is suffering.
Every person I referred except one I am not sure about, has left the practice in disgust and it's about billing. I am not sure why they have such a problem with billing but a far worse problem is they are aware and nothing changes.
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I first came to Casey Health in early 2014 and I was thrilled with everything. I wrote a glowing review, on yelp, sincere and honest and referred a bunch of people there, 10 of them began using the practive.
This office staff continues to be a disappointment. The doctors are good, but it's so obnoxious to deal with the staff and some of the nurses, that you just want to leave the whole place. In the beginning when I moved back to the areas, I was excited to find an office with a combination of natural/homeopathic and traditional methods. I should have known from my first contact with them to go another direction when they denied my son a sick visit because he wasn't a patient. My son happened to be very sick and I knew I wanted them to be his PCP, but just hadn't scheduled a new patient visit yet. Throughout our year of being patients, my care provider left the company with no notification from them at all and there have been several times when I have needed to have something done, whether it was a sports physical or a prescription renewed, and they have been unresponsive, including not reading emails for days later (their own admittance). To top it off, when you call them to get an answer from them being unresponsive, the staff and nurses typically don't have a professional demeanor, but rather come off as you are a bother. This last example, leads to this review, when I requested a Rx refill at the pharmacy and CHI "denied" it with no reason provided. When calling to see why 4 days after my initial request, they pull up my file to tell me that I haven't been to see them so they denied it. I would think that a professional office would contact me to discuss. That's the type of office that I want my money going to. Unfortunately, not the case. I had to call them and am now in "hold" until they call me back. Still no prescription though! Pretty liable if you ask me.
Dr farmer is spectacular. Best doctor I've ever had
Casey Health Institute is a US Health facility based in Gaithersburg, Maryland. Casey Health Institute is located at 800 S Frederick Ave #100, Gaithersburg, MD 20877, USA.
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