The next morning I called because nobody showed up. After being passed around and put on hold, they said someone would come get it.
UNSAFE EQUIPMENT!!!!
Extremely unsafe company. If there's ANY other place you can rent from- do it.
On the online form I filled out and on the computer in the store, I selected the "No - I will reimburse Uhaul directly " option / refused CDW coverage every single time. At no point did I say yes to this coverage, but this Uhaul location setup some kind of scam where they put the CDW insurance on anyway, assuming I wouldn't notice. In this case, I didn't notice, so apparently this is now my fault that this Uhaul location purposely/accidentally ripped me off. Of course they refused to refund me because "you should have reviewed it again before you left." It's a deceptive and dishonest business practice, and if they do this to every customer, $10 per customer will definitely add up. I'll be using Budget or Penske from now on.
In the end, I told them I still needed a hitch and they made no effort to reschedule and safe a sale, just gave me a refund.
One thing they do that is indicative of the lack g customer focus: if you put more gas in the truck, they will not reimburse you for any of it. Part of uhauls excellent customer service program.
Once I got onto the road I realized the lights were defective and almost got hit by oncoming traffic.
Had an appointment to get a hitch receiver installed, so I took off of work so my Wife wouldn't have to sit there with our two kids under two, for the 3 hours they told her out would take. They called less than 24 hours before my appoinent to cancel. I ended up taking it to Uhaul Randolph, where they got it done in less time and for less money than this place told me it would be.
I called roadside assistant, was put on hold for 20 mins... finally spoke with someone who said they'd send someone to pick up the truck in the AM. They apologized for not checking the equipment and the lady on the phone said they really need to do a better job of checking the safety of their equipment.
When I went to drive it back in the evening, I noticed the headlights were VERY dim. I thought maybe it was the bright street lamps making them seem dimmer than they were.
Then I get a call from them threatening to charge me for towing if i didn't drive it back since it was daylight now! After they rented me an unsafe vehicle that didn't pass Maryland state regulations and put my life and the lives of other people on the road in danger - they have the audacity to threaten to change me more money.
Made a reservation to get a tow hitched installed. I called the afternoon before and verified that all parts were in stock and that they would still be able to do the install. I arrived 20 minutes early for my 8:00am install and the said not only were they booked full for the day , but the mechanic did not come in until 11. Wilberto and his partner made no effort to accommodate me in any way. Blamed everything on the online reservation system which "doesn't know" the actual availability or schedule at a particular location. When I told them that is exactly why I called the night before to verify, the response was "the call rolled over to the call center in Iowa and they don't know either."
Definitely THE place to get a uhaul in the area. Nearly all others have proven extremely unreliable. Customer service is great too. Only thing is uhaul as a company has long been on the decline and I’m going to invest in a better company to eliminate their market share.
First they messed up my reservation so I had to drive the truck back instead of dropping it off.
U Haul Moving Storage Of Gaithersburg is a US Moving Company based in Gaithersburg, Maryland. U Haul Moving Storage Of Gaithersburg is located at 8501 Snouffer School Rd, Gaithersburg, MD 20879, USA.
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