We have used Two Men and a Truck before and while there was damage to our furniture and the movers we received were on their phones the ENTIRE time, it overall worked out ok. This time my husband warned, and asked the movers repeatedly, to remove the feet of our leather couch, like they had the previous time, in order to get it out and into our new house. The movers barely tried to remove the feet, claiming the screws were stripped (they had only been removed the previous time we moved, yes with Two Men and a Truck). The movers were able to get the couch out of our apartment but when moving it into our new home, they completely dented the door and put a whole in our wall. We went with the basic insurance plan so got very little back (I guess that doesn't cover when the movers don't listen at ALL). Worst part is, we didn't report damage to another piece because apparently Two Men are cracking down and would've fired the guy. We will NEVER use them again and would NOT recommend. My husband helped them the entire time, and if they would've just listened, it would've been a seamless move. We're still in the process of fixing the damage from both moves, done by Two Men and a Truck.
If I could give zero stars I would. We were quoted a five hour move after providing an exhaustive list of our furniture items to be moved. The movers arrived 15 minutes late. They went about their work with no sense of urgency, often taking breaks after each piece was wrapped, then again as each piece was moved. One of the two movers just standing around doing nothing at times. They also did not bring enough supplies to properly protect our furniture. Five hours in to our five hour move, they "had to adjust the estimate" as they had just finished packing INTO the truck. I had to agree to this revision of estimate as all of my belongings were sitting on their truck. When the arrived at our new home, they moved items in again extremely slowly. A small secretary desk took two men ten minutes to unwrap (and not because it was wrapped so well). They also SMOKED in the back of the truck with my furniture items leaving countless carcinogens on my furniture. Damage was done to both the house we moved from and the new house we moved into. A desk that I told them specifically to remove the legs (which they left on) was destroyed. Other items were damaged including what looked like cigarette burns on one of our couches. The general manager attempted to make things right, and came out to paint/patch our rental house we moved from, but the paint didn't match and they did "extra" touchups on the wall, which caused me to lose $250 in security deposits. At my new home, they did the same thing, touching up spots with paint of the wrong type or color, leaving me to fix this. For the home damage they offered $50 (I was out over $250 and the issues with my new home remain). They paid 60 cents on the pound for the furniture they destroyed/ruined, which was not enough to replace the items (but is in the contract). However, had they not been SMOKING in the back of the truck, or actually took legs off of items I told them to, or packed items correctly none of it would have happened in the first place. Oh, and the full move took 8+ hours instead of the five I was quoted due to their slow movingness. Their office even admitted to me that they TOLD them they were taking too long for what they had to move. But, when I mentioned that I was trapped into agreeing to an extended duration (reminder: five hours IN to the five hour move they adjusted the estimate) I was offerred a 5% ($50) refund. They refused to refund those three hours ($375) which they should have done. This whole move was a disaster. It also took over a month to get the damage check. And when I asked about it two weeks after they said it would be sent, I got no response. I also called to speak to the owner, offering him the opportunity to make it right. I have left several messages and had word he would call back, but it's been weeks and no effort has been made. This is a HORRIBLE franchise and reflects terribly on this company. DO NOT USE THEM.
Two Men And A Truck is a US Moving Company based in Gaithersburg, Maryland. Two Men And A Truck is located at 7540 Rickenbacker Dr, Gaithersburg, MD 20879, USA.
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