The folks at Waiter On The Way are so incredibly polite and professional. There was a mistake on my order, and I called to see if it could be sorted out, and the gentleman I was speaking to was so friendly and helpful, it was incredible. They offered to correct my order, and did so in a very timely manner. I will definitely be using this service again.
I ordered my food at 330 and waited till 6 to get it. I was unhappy at the time, but I am glad that the company has great ownership as I was contacted today and spoke about the problem. The owner was respectful and listened and said that the feedback will hwlp him train his management. I found this very responsible as the company is taking action upon dropping the ball. Thank you for stepping up to fix a mistake.
Diane is absolutely terrific, she pre called the food place making sure the could deliver based on the restaurant's past inefficiencies and kept me up to date with order changes and requirements.
Order started out in a professional manner as I promptly received a phone call confirming my internet order. About 2 hours later I received our meals and they were cold. We are staying in a local motel so there was not much I could do especially at almost 10 at night. After opening it up I discovered the sauce I ordered with my meal was not there. So I called and explained the situation to the representative. It was clearly a mistake on their end and the representative offered to credit my meal. However, I waited to have dinner that long and I was anticipating eating what I ordered. He said it would probably then take another 45 minutes to return with the sauce. I said I would wait, but would like a fresh order as the one I received was already cold. The response I received was I would have to pay for a new meal. I opted to wait for the sauce, but by the time it was delivered the meal was ruined. My last words to the representative were...very poor customer service!
My original review of this place wasn't so great since I ran into an issue where the Waiter on the Way staff was attempting to charge me an extra fee apart from my total price on the website. I complained through the BBB and the owner was able to confirm that the staff the extra fee was an error and he was able to supply me a gift card for my convenience. That's stellar service by the owner.
Waiter On The Way is a US Meal Delivery based in Gaithersburg, Maryland. Waiter On The Way is located at 16035 Comprint Cir, Gaithersburg, MD 20877, USA.
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