On august 12 ,2017 about 6:30 pm, my son and I waited in line for a half hour only to have their register jam. The manager told us to wait for it to unfreeze. After 10 minutes of waiting, he decided to offer us a drink and cookies. I accepted. He went ahead and called the company for assistance. They verified the charge went through but did not generate a receipt. They wanted to charge me again. I asked him to verify the previous charge was cancelled. He said he would have to call the company again and all I had to do was call customer service. I left with no merchandise or cookies or a drink. Now I have the chore of calling customer service. He had more time to flirt with the employees than verify my refund. Such poor management.
Excellent service and excellent team
Waiting longer in line than I did shopping. 15+ mins in line.... Ridiculous better off buying online than in store...
I normally come here with my dad whenever he needs to buy new tools and such, but I came here today on September 26, 2017 and I brought night solar lights and a rake for $ from this cashier.
If you're looking for affordable tools this is a place to go and buy what you need to get the job done. Tony the supervisor was helpful
Harbor Freight Tools is a US Hardware Store based in Gaithersburg, Maryland. Harbor Freight Tools is located at 9649 Lost Knife Rd, Gaithersburg, MD 20877, USA.
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