Awesome experience at this store. Unlike the UPS store in Germantown, this one doesn't charge for tape. Also, the employee helping me offered to tape and process everything himself. I wish I caught his name. I went there on 8/24 at 4:30 pm and was helped by a friendly young African American employee. He definitely deserves a raise! I will surely go back to this store from now on!
Awesome experience and great customer support. Arman was very helpful. I had trouble packing a stroller in the original box it came in and wanted to buy a bigger box to fit it in. Arman said that would be expensive and he helped me to dismantle the stroller and load it in the same box. Greatly appreciated and he saved me from spending 20$ on a box. Thanks.
Unprofessional experience and I won't be back. I don't know if it's a Maryland thing where you feel as though you're bothering humans at work or what but the shenanigans need to stop.
This store should never be used by anyone, especially those wishing to keep the items they are trying to ship. The aren't qualified to professionally pack and they are unwilling to accept responsibility for the damages they cause. One star is too high for the services I recently received from them. Buyers beware!
Been there a few times to send stuff. A quite busy close convenient branch for us.
The Ups Store is a US Finance company based in Gaithersburg, Maryland. The Ups Store is located at 554 N Frederick Ave, Gaithersburg, MD 20877, USA.
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