So, this was my first time dealing with anyone from One Main. Let me tell you, my experience wasn't pleasant. I was not greeted when I walked through the door, however, two of the three women working there aren't helping other customers. Secondly, once I'd gone through the whole rigamaroll of Ms. Diana's questions, I was told that I would need collateral for the loan, "is it ok to use your car?" she asks. I let her know the car isn't in my name but my husbands. She looks to her coworker and the woman mumbles if it's not in her name and the car isn't paid off we can't use it. I wouldn't put my car up for collateral in the first place. I obviously don't need to put myself in that type of predicament. However, the most disappointing part of it all is that this woman didn't offer any other options! Then she says welp there's nothing else I can do for you! Are you kidding? It's the lack of customer service that I'm most disappointed in and not the fact that i didn't walk out with the loan! It just wasn't meant to be. Someone really should teach those employees some manners!
I have a great, bad and then great again experience with this branch. I originally took out a loan early in 2017. Amie Jallow was the loan officer who handled my first loan and ultimately my most recent loan. She's the epitome of professionalism and makes you feel comfortable and welcome when you visit the office to close your loan. She kept me informed of all of the details of the loan; what documents and information that I needed to provide, called me when something changed, emailed me updates and just stayed on top of everything to ensure that I had the best possible experience. When I applied for my second loan' which paid off my first loan and took cash out for a second; I was assigned a different agent initially who was the antithesis of Amie Jallow. The experience was so bad that I declined everything but a couple of days later, I decided to make a comment to OneMain about that experience and they immediately called and emailed me to fix the situation; apologizing for the experience and placing me back with Ms. Jallow to close my second loan. I observed other loan officers here as well who appeared just as polished and professional as Ms. Jallow, but it's a testament to the employees and the company how they addressed my concerns and that I continue to be a customer. You're not always going to get the best rate in the world, depending on your circumstances; but you wont' be treated better anywhere else. I'm very appreciative of my experience with OneMain and the exceptional employees like Ms. Jallow.
Onemain Financial is a US Finance company based in Gaithersburg, Maryland. Onemain Financial is located at 501 Frederick Rd #108, Gaithersburg, MD 20877, USA.
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