I walked down the street to Enterprise and got what I wanted in 15 minutes. It was clean and ready to go. Office is modern and staff were great. Hertz gets a zero
Have rented a car from this location a few times when I was having trouble with my car. They have always been very accommodating. It's also nice that if you need to take public transportation, it's right along a bus route. I only wish they had longer hours, but they're on par with other car rental businesses.
Beware. Avoid this location, rude, poor customer service and they did not have my car when I showed up. It was bait and switch. I had a full size car reserved and and when I got their they only had an economy available. They said that Hertz did not deliver cars there and they said I should consider them like an airline when they give away your seat. They said three people came before me and so I was to get what was left. I was there at my rental time and they did not even care. I would not rent a car or get any type of service from that location. They are giving Hertz a bad reputation. If you read all of the reviews here and yelp you will see they have done this to others.
No flexibility in payment options or return times. Received a vehicle with not only dirty windows, but NO windshield washer fluid. Worst part is, we found out in the middle of a rainstorm, that the Wipers were Long Overdue, caused a high risk safety hazard for the long ride home.
I've rented from this place at least 4 times on business. Every time I got excellent, quick service. The person is very courteous and helpful. At times there were some issues with the pre-booking but the person at the counter was ready to help resolve issues without fuss. I'll recommend this location to everyone of my friends and will myself continue to rent from here in future.
Reserved a full size with a Hertz agent for a Monday morning pick up. They didn't have a full size. Others there wanted a full size but none were available. Location was dirty, cars were dirty, only one person working.
Hertz is a US Car Rental based in Gaithersburg, Maryland. Hertz is located at 408 Frederick Rd, Gaithersburg, MD 20877, USA.
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