Elke is an amazingly skilled and knowledgeable massage therapist! The customer services representatives are friendly and professional. I think the membership deal is a great one and I love accruing points for upgrades. Unfortunately, the music that was being piped in a few months ago was not relaxing and it negatively affected my massage experience. It has recently been changed and is better.
I bought the 1 hour hot stone massage as a gift for a friend. According to my friend, the massage was very good but only 30 minutes not a full hour. It was also mentioned that they felt somewhat pressured by staff to purchase extra/additional items.
Been coming here for 6 months. Best facials ever by Vivian! She’s changed my skin. Front desk staff always friendly. Stacy knows my name. Great experience always!
The services themselves were worth 5 stars. I took off one star because the membership deal can be a little frustrating. I don't recommend joining unless you'll be sure to use the once a month services on a timely basis! Stacey at the front desk has been very helpful though!!
The facial was good but I can walk away saying I had way better. When I walked in the entire staff was above 50 and I figured the massage and facial will be amazing. Unfortunately,I hyped myself up because everything fell apart shortly after. First my appointment was scheduled wrong. Second after my facial the lady sent me to the lobby as if I didn't have a massage scheduled. Third the lady giving me a massage had a hang nail that I felt through the entire massage. This is the first time I wish I did fall asleep during a massage. One star was for cleanliness, one star for the ice cold water, and one star for rushing to get me out of there sooner.
I recently enjoyed an afternoon of luxury by treating myself to a massage (with Kyle) and a facial (with Vivian). Kyle did a great job and is a really nice guy. I would recommend a regular massage as opposed to a hot stone one however. And the facial was wonderful! Vivian recommended what she thought would work best with my skin and seemed very knowledgeable.
This was not the feedback I was expecting and am disappointed.
Hand Stone Massage And Facial Spa is a US Beauty Salon based in Gaithersburg, Maryland. Hand Stone Massage And Facial Spa is located at 217 Kentlands Blvd, Gaithersburg, MD 20878, USA.
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