We had a tree limb stuck in our roof going right through to the attic. One guy came out to do the job. He did not even need me there. The price was right. He pointed out that it is family owned company that does not use contractors. When I get a little money and get down to really fixing up the roof, they are ones I will call. Highly recommend.
The owner Jeff is not a sales man type of person. He is patient, professional and kind. He showed up on time, during the first meeting,instead of hard sale he was a good listener and patiently went through all the questions on my list.(Believe me it was a long list...) at the end we were quoted the most reasonable price.
2. Three other smaller local companies in Columbia area who also got good reviews on Angie's List and have been around for more than 10 years. I called Ecn**** Roofing every single week just to get an appointment and still didn't hear back from them. One forgot to show up for estimate. Col*** Roofing was very good,but Seneca Creek was better.
Now we are happily sitting under our new roof ,and we are looking forward to working with the company again to replace our windows before winter comes.
Seneca Creek did some roof repair and replaced all of the windows on our Germantown townhouse in November and December 2014. We were so impressed by the quick response, professional work and attention to customer service that Jeff and his team demonstrated. From the no-pressure estimate, to the friendly work crews (they left our place so clean!); Seneca Creek is second-to-none. We will definitely be calling again when we are in the market for home improvement!
His crew showed up on time like we were promised, did a good job replacing the roof ( I think that part still needs to be tested over time).cleaned up our yard nicely after the job is done.
I had a long day at work and couldn;t wait to go to bed, but I believe a honest,kind,hard working company deserves a good review and let more people know about their service.
1. Door to door roofing company: They were the worst. We are first time home owners, very naively invited two door to door sales men from Po*** and HC*. just like other reviews they were pushy, tricky and price was insanely unreasonable. I suspect half of the price went to the sales team.
It took us 6 months, talked to more than 6 companies to decide to work with Jeff and his team.
Another thing was good communication. The young lady in the office was helpful and friendly. Jeff replied to my emails very promptly even after work hours and during weekends.( I think he should work less hard) There is not a time that he kept me wondering what is going on, instead we were informed every step, from choosing roofing model, color to adding gutter.
Seneca Creek Home Improvement is a US Roofing Contractor based in Gaithersburg, Maryland. Seneca Creek Home Improvement is located at 9909 Mainsail Dr, Gaithersburg, MD 20879, USA.
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