I have photos to prove this occurred. So you can definitely say I have a bone to pick with this Harris Teeter.....
It's been a good grocery store with decent service and prices. But a couple of recent experiences sparked concern.
Crown Harris Teeter is ok. The produce, bakery, and deli are great! The packaged products aren't higher quality than other grocery stores in the area but are definitely more expensive. The check out lanes are always crowded and the self check out is badly formatted and slow. At my most recent visit I had trouble with the self check out machine ringing up a purchase at 5x the listed cost. The attendant was very unhelpful and even rude and I ended up leaving without that produce. I would recommend Harris Teeter for bakery items or produce but it's a trade off.
First time visiting this store, nice and clean. Renee was very helpful checking on a pumpkin roll cake for me. I will visit again.
Not my usual store but have dealt with the bakery a couple of times and was AMAZED at the customer service; always friendly and helpful.
Has a huge parking lot. Well lit, clean and offers a wide variety of produce, grocery, pharmacy etc items. Open 24 hours. Has a hot and salad bar. Sometimes has free samples. Pricing is on the high end.
But the second situation was the bigger issue. Usually the chicken salad and other items at the deli and food bars are good. But this time after making a sandwich with the rotisserie chicken salad, I took a bite and discovered something small, jagged and hard. It was a bone that was big enough to have made me choke had I swallowed it.
In one, the prices were not marked right for the product, and the clerk would not take back an item that I had just paid for that I didn't want since it was not the right one. She said the customer service was closed, and no one else could do a return, which seems like a relatively easy thing for a cashier to do. She told me to come back the next day. I told her I work and raise kids and don't have unlimited time to visit Harris Teeter.
The manager did contact me and apologize for the bone. So they are trying.
Harris Teeter is a US Grocery Or Supermarket based in Gaithersburg, Maryland. Harris Teeter is located at 323 Copley Place, Crown Farm, Gaithersburg, MD 20878, USA.
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